JewelLink – Jewelry CRM & Sales Training Platform for Retail Stores
A powerful all-in-one platform designed for jewelry retailers, combining CRM, clienteling, and sales training (Academy) to help stores manage customers, train sales associates, and increase in-store conversions.
Project Overview
JewelLink (formerly Jewelry Sales Academy) is a comprehensive SaaS platform built specifically for jewelry stores to streamline customer management, enhance sales performance, and provide structured training for sales associates. The platform combines a robust CRM system (LINK) with a fully integrated learning management system (Academy), creating a complete sales enablement solution tailored for the jewelry industry. With JewelLink, retail teams can manage detailed customer profiles, track interactions, and build long-term relationships through personalized engagement. Sales associates can log preferences, wishlist items, purchase history, and important dates such as birthdays and anniversaries, allowing for a highly personalized clienteling experience. At the same time, the Academy module empowers store teams with structured training programs, including courses, lessons, and assessments. Managers can monitor progress, evaluate performance, and ensure that all associates are aligned with best sales practices and product knowledge. One of the standout features of the platform is the Kiosk Mode, designed for in-store usage on tablets. This allows sales associates to interact with customers in real time, create or access customer profiles instantly, add wishlist items, track visit reasons, and even simulate purchases through a lightweight cart system. The platform also includes reporting and analytics tools that provide insights into team performance, customer engagement, and wishlist activity, helping businesses make data-driven decisions. Built and maintained by EdonyDev, JewelLink represents a scalable and modern solution for jewelry retailers looking to digitize their operations, improve customer relationships, and increase sales through both technology and training. **Key Features** Customer Relationship Management (CRM) Detailed Customer Profiles (preferences, notes, important dates) Wishlist Management (including product tracking) Purchase History Tracking Sales Pipeline & “Why In” tracking Follow-ups and Reminders system Academy (Learning Management System) Courses and Training Modules Lesson Progress Tracking Video and Content-Based Learning Quizzes and Assessments Manager-level Performance Monitoring Kiosk Mode for in-store sales (tablet-friendly) Quick Customer Creation & Search Notes, Preferences, and Interaction Logging Wishlist and Product Entry Lightweight Cart (price, tax, discount calculations) Auto-save session functionality Reporting & Analytics Dashboard Sales Associate Activity Tracking Wishlist & Engagement Insights Multi-role system (Admin, Manager, Associate) Scalable SaaS Architecture Built with Bubble.io + custom integrations Optimized for retail workflows and usability