JewelLink – Jewelry CRM & Sales Training Platform for Retail Stores

JewelLink (formerly Jewelry Sales Academy) is a comprehensive SaaS platform built specifically for jewelry stores to streamline customer management, enhance sales performance, and provide structured training for sales associates.The platform combines a robust CRM system (LINK) with a fully integrated learning management system (Academy), creating a complete sales enablement solution tailored for the jewelry industry.With JewelLink, retail teams can manage detailed customer profiles, track interactions, and build long-term relationships through personalized engagement. Sales associates can log preferences, wishlist items, purchase history, and important dates such as birthdays and anniversaries, allowing for a highly personalized clienteling experience.At the same time, the Academy module empowers store teams with structured training programs, including courses, lessons, and assessments. Managers can monitor progress, evaluate performance, and ensure that all associates are aligned with best sales practices and product knowledge.One of the standout features of the platform is the Kiosk Mode, designed for in-store usage on tablets. This allows sales associates to interact with customers in real time, create or access customer profiles instantly, add wishlist items, track visit reasons, and even simulate purchases through a lightweight cart system.The platform also includes reporting and analytics tools that provide insights into team performance, customer engagement, and wishlist activity, helping businesses make data-driven decisions.Built and maintained by EdonyDev, JewelLink represents a scalable and modern solution for jewelry retailers looking to digitize their operations, improve customer relationships, and increase sales through both technology and training.Key Features
Customer Relationship Management (CRM)
Detailed Customer Profiles (preferences, notes, important dates)
Wishlist Management (including product tracking)
Purchase History Tracking
Sales Pipeline & “Why In” tracking
Follow-ups and Reminders system
Academy (Learning Management System)
Courses and Training Modules
Lesson Progress Tracking
Video and Content-Based Learning
Quizzes and Assessments
Manager-level Performance Monitoring
Kiosk Mode for in-store sales (tablet-friendly)
Quick Customer Creation & Search
Notes, Preferences, and Interaction Logging
Wishlist and Product Entry
Lightweight Cart (price, tax, discount calculations)
Auto-save session functionality
Reporting & Analytics Dashboard
Sales Associate Activity Tracking
Wishlist & Engagement Insights
Multi-role system (Admin, Manager, Associate)
Scalable SaaS Architecture
Built with Bubble.io + custom integrations
Optimized for retail workflows and usability